General terms and conditions of business

1. Scope of Application and Provider

1.1 These General Terms and Conditions („GTC“) apply to all contracts concluded via the online shop at watches4collectors.com between

Uladzislau Haiduk, sole proprietor Henschelring 2A 85551 Kirchheim bei München, Germany VAT identification number: DE355508352 Email: u.haiduk@watches4collectors.com Telephone: +49 173 8605674

(hereinafter „we“, „us“ or „the Seller“) and the customer (hereinafter „you“ or „the Customer“).

1.2 A consumer is any natural person who enters into the contract for purposes that are predominantly outside their trade, business or profession (§ 13 German Civil Code, BGB). An entrepreneur is a natural or legal person acting in the exercise of their trade, business or profession (§ 14 BGB).

1.3 These GTC apply exclusively. Deviating, conflicting or supplementary terms of the Customer do not become part of the contract unless we have expressly agreed to them in writing.

1.4 The version of the GTC valid at the time the contract is concluded is the applicable version.

1.5 The contract language is English.

2. Conclusion of Contract

2.1 The presentation of watches in our online shop does not constitute a legally binding offer, but an invitation to place an order.

2.2 Each watch is a unique item. Products are generally available in a quantity of one. An item may become unavailable between the time you place your order and the time we confirm it.

2.3 By clicking the order button, you submit a binding offer to purchase the items in your shopping cart.

2.4 We will confirm receipt of your order by email without undue delay. This confirmation of receipt does not yet constitute acceptance of your offer.

2.5 The purchase contract is concluded only when we issue a separate declaration of acceptance (order confirmation) or when we dispatch the goods, whichever occurs first. We are entitled to accept your offer within two working days. If we do not accept your offer within that period, it is deemed rejected and you are no longer bound by it.

2.6 We reserve the right to refuse an order without stating reasons, in particular where authenticity, provenance or payment cannot be verified.

2.7 Correction of input errors: Before submitting your order you can review all entries in the order overview and correct them using your browser and the correction functions provided in the ordering process.

2.8 Storage of the contract text: We store the contract text and send you the order details and these GTC by email. You can also view and print these GTC at any time on our website.

3. Prices and Value Added Tax

3.1 All prices are total prices in EUR. Shipping is free of charge (see clause 4).

3.2 Two different tax treatments apply in our shop. The treatment applicable to each item is indicated in the respective product description and on the invoice:

(a) Margin scheme (§ 25a German VAT Act, UStG) Most of our pre-owned watches are sold under the margin scheme for second-hand goods. Under this scheme value added tax is not shown separately on the invoice, and the Customer is not entitled to deduct input tax. The invoice carries the note „Gebrauchtgegenstände / Sonderregelung“ (second-hand goods / margin scheme).

(b) Standard taxation Some items are sold under standard taxation. Value added tax is shown separately on the invoice at the applicable statutory rate, and entrepreneurs may deduct input tax under the general conditions.

3.3 The tax treatment stated on the product page at the time the contract is concluded is binding. A subsequent change of the tax treatment at the Customer’s request is not possible.

3.4 Margin-scheme items. Items sold under the margin scheme are invoiced without a separate statement of value added tax, irrespective of whether delivery is made within Germany or to another EU Member State. No input tax deduction or VAT refund is possible for these items.

3.5 Standard-taxed items, deliveries to other EU Member States. The value added tax of the destination country is charged and declared via the One-Stop-Shop procedure where the statutory conditions are met. The price shown to you at checkout is the total price applicable to your delivery country.

4. Delivery Area, Shipping and Passing of Risk

4.1 We currently deliver only within Germany and to Member States of the European Union. Orders with a delivery address outside the EU cannot be accepted.

4.2 Shipping is free of charge for all deliveries within Germany and the EU. No additional shipping costs are charged.

4.3 All shipments are fully insured and require a signature on delivery.

4.4 The goods are dispatched within two working days of receipt of full payment, unless otherwise stated in the product description. Expected delivery time after dispatch: one to three working days, both within Germany and to other EU Member States.

4.5 Passing of risk — consumers: Where the Customer is a consumer, the risk of accidental loss and accidental deterioration of the goods passes to the Customer only upon handover of the goods to the Customer, irrespective of whether the shipment is insured or uninsured. This also applies where we have organised the shipment.

4.6 Passing of risk — entrepreneurs: Where the Customer is an entrepreneur, the risk passes to the Customer upon handover of the goods to the carrier.

4.7 If delivery to the address stated by the Customer is not possible for legal or operational reasons, we will inform the Customer without undue delay and refund any payment already received.

5. Payment Terms

5.1 The following payment methods are available:

(a) Advance bank transfer You will receive our bank details with the order confirmation. Payment is due within five calendar days of conclusion of the contract. The goods are dispatched after receipt of the full amount in our account.

(b) Credit card (via Stripe) Payment is processed by Stripe Payments Europe, Ltd. The card is charged at the time the order is placed. The terms and privacy notice of the payment service provider apply in addition.

(c) Instalment purchase (via Klarna) Payment is processed by Klarna Bank AB (publ). In this case the Customer pays Klarna and not us; the payment terms and the credit assessment of Klarna apply in addition. Klarna’s terms are available during the ordering process. We assign our payment claim to Klarna; payment with discharging effect can then only be made to Klarna.

5.2 Payment methods may be restricted for individual orders, in particular above certain order values. Any restrictions are shown during the ordering process.

5.3 If the Customer is in default of payment, we are entitled to claim default interest at the statutory rate and compensation for the additional costs caused by the delay. This includes any increase in shipping costs arising between the payment deadline and the actual receipt of payment. The right to claim further damages remains reserved.

5.4 The Customer may only offset claims that are undisputed or have been legally established. The Customer may only exercise a right of retention based on claims arising from the same contractual relationship.

6. Retention of Title

6.1 The goods remain our property until the purchase price has been paid in full.

6.2 Where the Customer is an entrepreneur, the goods remain our property until all claims arising from the ongoing business relationship have been settled in full.

7. Right of Withdrawal

7.1 Consumers have a statutory right of withdrawal of 14 days for contracts concluded at a distance.

7.2 The full withdrawal policy, including the model withdrawal form, is set out separately at https://watches4collectors.com/elementor-1023/ and is provided to you in text form with the order confirmation.

7.3 Direct costs of return: the Customer bears the direct costs of returning the goods.

7.4 Insurance requirement for returns. Any watch returned to us must be sent fully insured for at least the value of the purchase price paid, and by a trackable service. Given the value of the goods, we strongly recommend that you contact us before sending anything back so that we can arrange the shipment with you. On request we will provide a fully insured return label; the cost of that label is then deducted from the refund amount.

7.5 Compensation for loss of value: The Customer must compensate us for any loss in value of the goods where that loss results from handling the goods in a way that is not necessary to establish their nature, characteristics and functioning. Examination comparable to that possible in a shop is permitted. Loss in value may arise in particular from wearing the watch outside such examination, from scratches, from resizing or shortening a bracelet, or from removal of protective films or seals.

7.6 The right of withdrawal does not apply to contracts for goods made to the Customer’s specifications or clearly personalised, in particular watches that have been engraved at the Customer’s request.

7.7 The right of withdrawal does not apply to entrepreneurs, and it does not apply where the contract is concluded on site rather than at a distance (e.g. collection and payment in person).

8. Legal Guarantee of Conformity

(your statutory rights — see clause 9 for our additional commercial guarantee)

8.1 The statutory provisions on liability for defects apply, subject to clause 8.6.

8.2 Condition of pre-owned watches. We sell pre-owned watches. The agreed condition of the goods is the condition described in the respective product description, including the photographs shown there. Signs of use and age that are customary for the age and model of the watch — in particular fine scratches, polishing marks, patina and traces of wear on the case, bracelet, bezel and glass — are not defects where they correspond to the description of condition.

8.3 Authenticity. We warrant that every watch sold is an authentic product of the brand stated. Where a watch is shown to be not authentic, the Customer is entitled to rescind the contract and to a full refund of the purchase price, irrespective of the periods stated in clause 8.6.

8.4 Water resistance. Unless expressly and separately confirmed in the product description, no statement is made and no assurance is given as to the water resistance of a pre-owned watch. Water resistance is not a permanent property of a watch: seals age and deteriorate through everyday use, and influences such as temperature changes, chlorine, soap and salt water affect them further. It should be tested annually and before any special exposure. Damage caused by contact with water is therefore not covered where no water resistance has been confirmed.

8.5 Rate accuracy. Mechanical watches are subject to manufacturing and positional tolerances. A rate deviation within the tolerance specified by the manufacturer, or in the absence of such specification within 15 seconds per day, does not constitute a defect.

8.6 Shortened limitation period for used goods. All watches sold in this shop are used goods. In accordance with § 476 (2) BGB and Article 10 (6) of Directive (EU) 2019/771, the limitation period for claims based on defects is shortened to one year from delivery of the goods.

This shortening applies to consumers only where it has been expressly and separately agreed before the order is placed. You are informed of it separately during the ordering process and confirm it by a dedicated confirmation step. Without that separate agreement, the statutory period of two years applies.

The shortening does not apply to:

claims for damages arising from injury to life, body or health,
claims for damages based on intent or gross negligence,
claims based on defects we have fraudulently concealed,
claims under the German Product Liability Act,
claims arising from the breach of a guarantee we have expressly assumed, including the authenticity warranty under clause 8.3 and the commercial guarantee under clause 9.

For entrepreneurs, the limitation period for claims based on defects in used goods is one year from delivery.

8.7 The Customer is requested to inspect the goods on receipt and to report obvious transport damage without undue delay. This is not a condition for the Customer’s statutory rights.

9. Our Commercial Guarantee

9.1 In addition to the statutory rights under clause 8, we grant a voluntary durability guarantee on every watch sold.

9.2 Your statutory rights are not restricted by this guarantee. The guarantee applies in addition to, and independently of, the legal guarantee of conformity described in clause 8. Where a claim falls under both, you may choose which to rely on. Where the guarantee period is longer than the statutory limitation period, the longer period applies in your favour.

9.3 Duration. The guarantee period depends on the age and service history of the individual watch. It is stated in the product description before you order, on the guarantee card supplied with the watch, and on the invoice. The period runs from the date of delivery; the end date is shown on the guarantee card.

9.4 Scope. The guarantee covers the proper functioning of the movement — running, winding, hand-setting, and those complications described as functioning in the product description at the time of purchase.

In a guarantee case we will, at our discretion, either repair the watch or refund the purchase price. Our liability under this guarantee is limited in all cases to the purchase price of the watch concerned.

9.5 Exclusions. The guarantee does not cover:

normal wear and tear,
wearing parts, in particular bracelets and straps, glasses, crowns, seals and batteries,
consequential damage to the movement or case caused by worn or damaged wearing parts, in particular ingress of moisture through aged seals or a bent crown stem,
water damage of any kind, since water resistance is not a permanent property of a watch (see clause 8.4),
mechanical damage, including damage caused by impact, dropping or external force,
damage caused by improper use, negligence or failure to follow the manufacturer’s operating instructions,
interventions, repairs or servicing carried out by a watchmaker not authorised by us,
modification of the watch by adding or replacing components with aftermarket parts not supplied by the manufacturer,
a full service or overhaul of the watch, and any work carried out by the manufacturer or by an authorised brand service centre,
theft or loss of the watch.

9.6 Availability of spare parts. Our obligation to provide a guarantee service does not arise where a spare part required for the repair is demonstrably not obtainable, or where the manufacturer does not supply it, for reasons outside our control. In that case we may instead refund the purchase price against return of the watch.

9.7 How to make a claim. Please contact us at u.haiduk@watches4collectors.com before sending anything in. We will then agree the next steps with you, and decide together which of the following routes applies.

(a) The watch is sent to us. The watch is sent at the Customer’s expense. It must be sent fully insured for at least the value of the purchase price paid and by a trackable service; we strongly recommend that you let us arrange the shipment with you.

(b) A watchmaker near the Customer. Where sending the watch to us is not proportionate, we may instead ask the Customer to present the watch to an authorised watchmaker in their area and to obtain a written cost estimate. No work may begin before we have approved that estimate in writing. Work carried out without our prior approval is not covered by this guarantee.

Costs. If we confirm that the fault is a guarantee case and is not the result of improper use or one of the exclusions in clause 9.5, we reimburse the cost of sending the watch in, bear the cost of any estimate obtained under (b), settle the repair within the limit in clause 9.4, and return the watch at our expense. If the fault is not covered by this guarantee, the cost of the return shipment and of any estimate obtained is borne by the Customer.

9.8 The full guarantee conditions are available at https://watches4collectors.com/warranty-conditions/ and form part of this clause.

10. Liability

10.1 We are liable without limitation for damages arising from injury to life, body or health, for damages caused intentionally or by gross negligence, for damages covered by a guarantee we have expressly assumed, and for liability under the German Product Liability Act.

10.2 In the case of slight negligence, we are liable only for breach of a material contractual obligation — that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the Customer may regularly rely. In such cases our liability is limited to the foreseeable damage typical of this type of contract.

10.3 Any further liability is excluded.

10.4 The above limitations also apply in favour of our legal representatives, employees and vicarious agents.

11. Dispute Resolution

11.1 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 German Act on Alternative Dispute Resolution in Consumer Matters, VSBG).

12. Applicable Law and Final Provisions

12.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

12.2 Where the Customer is a consumer with habitual residence in another EU Member State, this choice of law does not deprive the Customer of the protection afforded by mandatory provisions of the law of their country of habitual residence.

12.3 Where the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Munich. We also remain entitled to bring proceedings at the Customer’s general place of jurisdiction.

12.4 Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.

Status: 12.08.2026