Dispute Resolution
1. Talk to us first
Most problems are solved fastest by simply telling us about them. If something is wrong with your watch, your order or your delivery, please get in touch before doing anything else:
Email: u.haiduk@watches4collectors.com Telephone / WhatsApp: +49 173 8605674
We read every message ourselves and aim to come back to you quickly with a concrete proposal. Where a watchmaker has to look at the watch first, it takes longer, and we will tell you where things stand.
2. Consumer arbitration
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 of the German Act on Alternative Dispute Resolution in Consumer Matters, VSBG).
3. Competent arbitration board
Should a dispute between us not be resolved, the arbitration board responsible for consumer disputes of this kind is:
Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e. V. Straßburger Straße 8 77694 Kehl am Rhein, Germany www.verbraucher-schlichter.de
We name this board so that you know where to turn. As stated in section 2, we do not take part in such proceedings.
4. Cross-border disputes
If you live in another EU Member State and a dispute with us cannot be resolved directly, the European Consumer Centres Network can advise you free of charge on your rights and on the options available in your country. You will find your national centre at www.eccnet.eu.
The European Commission’s online dispute resolution platform, to which shops used to be required to link, was discontinued on 20 July 2025 and is no longer available.
5. Your statutory rights
Nothing on this page limits your statutory rights. Your rights in the event of a defect are set out in clause 8 of our General Terms and Conditions, your right of withdrawal in clause 7, and our voluntary guarantee in clause 9 and on our warranty conditions page. You remain free to bring a claim before the ordinary courts at any time.
Status: 20.08.2026