1. Alternative Dispute Resolution under EU Regulation

 

We are required to inform consumers about the Online Dispute Resolution (ODR) platform provided by the European Commission. This platform can be accessed at:

 

https://ec.europa.eu/consumers/odr/

 

The ODR platform serves as an entry point for out-of-court dispute resolution regarding online purchase or service contracts.

 

Our email address for dispute resolution: u.haiduk@watches4collectors.com

 

2. Participation in Consumer Arbitration Proceedings

 

We are neither obligated nor willing to participate in consumer arbitration proceedings before a dispute resolution body. However, in specific cases, we may consider voluntary participation in a mediation process.

 

3. Direct Dispute Resolution

 

Our priority is to resolve any disagreements quickly and in a customer-friendly manner. If you have a complaint or require assistance, please contact us directly at:

 

✉ Email: u.haiduk@watches4collectors.com

☎ Phone: +49 1738605674

 

We will make every effort to provide a resolution within 14 days.